Cancellation of our 0870 number
by David on Wednesday 7th April, 2010 at 16:04 COMMENTS (0)
We have been using the number 0870 7019990 since we started business in 1998, not to make any money from it but to make it easier for our clients to remember.
The 999 bit was important to us as we dealt with website and computer problems.
Our monthly statement showed the phone calls we received, not that many, and how much we had to pay for the line, always £0.00 as it was paying for itself due to the 10p per minute charge on the line.
Just after Christmas we had a bill for just under £3.00 so we phoned Telewest Business to find out why we had been charged as it was a free service, they told us due to ofcom changes they had to charge for the line now so we requested that the line was cancelled.
Now after 3 months of contacting them and the bill going up to just under £7.00 they have finally cancelled the number and cleared the charges.
We will consider a new 0844 or possibly an 0800 number but for now we are happy with our direct number 01268 456274.
Skype is another option but we would like an actual number that works throughout the UK and Europe, any suggestions or advice would be greatly appreciated.
If you try our old 0870 number it will not work and should be out of commission for at least 6 months.
Need to talk to us call us on 01268 456274 we like a chat.
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